Feb 20, 2018

The Anomaly

When you take a subscription with Mauritius Telecom and they come over for the installation, all the charges are sent to your first bill. You are not asked to pay anything at one of the branches. All these charges are thus paid when you receive your first bill except for one thing: a security deposit. This security deposit is Rs 1,000 for individuals, Rs 2,000 for businesses and Rs 5,000 for foreign individuals.

Forgetting Things

While the employee initially told me about the security deposit which would need to be paid separately in a branch after installation, I of course forgot. With Netflix, PlayStation and normal life, it is no surprise that this would slip off my mind. So when I got a call in December from Mauritius Telecom reminding me about the security deposit, I figured this was one of the various chores you just got on with and then forgot about again.

Anomaly #1: there's tons of waiting involved
Paying this security deposit, while relatively straightforward, can take quite some time. I had to pay for it end December as failure to do so would have seen my subscription suspended. Imagine living without Internet access in December. If you go to the main Mauritius Telecom branch in Port Louis, you are asked to wait until an agent receives you, walk on to a different office for the payment (with its own queue and where only one person was working) and then go back to the first office to hand over a receipt so they can update your record to show you've paid the security deposit.

With all this waiting and cross-checking involved, you would think there is no way they would not know you paid your security deposit.

Also an Anomaly

Anomaly #2: they don't
In fact, everything is not "bioutifoul" in their system and anomalies do pop up. After paying my security deposit in December 2017, I received a letter last week informing me that if I didn't pay this fee, my line would be disconnected within two weeks.

The catch?

Two weeks in this case only meant a couple of days.The disconnection deadline was as from the date the latter was issued. However, I received the letter a whole 10 days after this date. Factor in a holiday and the week-end and that means I only had two days to pay something I had already paid, otherwise thunder would strike and I would no longer be able to watch shit videos on YouTube.


Anomaly #3: 8902
To sort things out, I decided to call the Mauritius Telecom hotline as 8902 since, you know they're supposed to be a convenient way to get shit done. After phoning them and explaining the situation I was in and whether they could check into their system, they told me what I absolutely did not want to hear. I would indeed need to hop into a branch so they could verify whether I had actually paid or not. They were unable to help and said I needed to take the letter and my payment receipt (which thankfully I had kept) to a branch.

Anomaly #4: Fin
After walking into a branch, they did confirm that I had already paid my security deport. When I pointed out that they had sent me a reminder by post more than 6 weeks after I did so, their only response was "It's an anomaly". Hence, the title of this post.

P.S. Yes, I'm aware that I have listed four anomalies (plural) in a post titled "The Anomaly" (singular). That's the perk of running this blog, I can basically do whatever I want.

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